Remote Customer service Jobs • Technical Support

As a Customer Support Advocate, you’ll be the go-to expert for our customers' most critical business workflows, helping them manage their books, streamline accounting processes, and maximize their profitability using our software, acting as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.

Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.

Join the Xplor Pay team as an Implementation Specialist, playing a crucial role in onboarding new merchant customers by ensuring a smooth account activation experience. Orient and train merchants on payment processing equipment and software, providing technical support and resolving issues. Collaborate with internal teams, navigate multiple systems, and maintain a high level of customer experience.

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.

Prepared is on a mission to ensure every emergency gets the perfect response—and that includes our customers. As a Support Specialist on the night shift, you’ll be on the front lines of technical support, helping public safety professionals resolve issues quickly and confidently. This is a remote position with late shift hours aligned to your U.S. time zone.

You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will contribute directly to Vimeo’s Sales Assisted Support efforts with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.

Responding to customer inquiries primarily via live chat or e-mail, assisting with questions about orders, accounts, products, and deliveries. Using internal tools to resolve customer issues and guide them through minor technical problems. Communicating professionally and courteously in accordance with our client’s standards and following established processes and quality guidelines.

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. You will serve direct customers, resolve issues, monitor orders, and provide accurate information regarding pricing and product updates. Collaboration with sales and operations teams is essential for a premier customer experience.

The Customer Assist Specialist supports customers through text chat and phone calls, tracks data on tech and customer service concerns to support both the franchising teams and the technology department, and creates reports with concerns to tech and customer service issues in a precise and meaningful manner.

As a Technical Support Specialist, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support. Responsibilities include assisting customers with technical queries, resolving API-related issues, troubleshooting, and optimizing workflows, with a key focus on serving strategic and high-priority accounts. This role is ideal for someone who is motivated by solving technical challenges.