Remote Customer service Jobs • Technical Support

This role puts you at the center of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences delivered and optimizing supporting systems. The role includes owning all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up. You will proactively identify opportunities for improvement and risk mitigation and will execute policies that promote the best patient experience.

As a Customer Support Engineer you will assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. The successful candidate should be able to achieve outstanding customer service and communicate effectively with customers by providing technical and sales support, diagnosing issues, and providing prompt feedback.

Provide prompt and professional technical support to administrators, teachers, and caregivers using our Schools products. Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. Assist users with setting up and configuring devices, ensuring they meet requirements. Identify, analyze, and resolve technical problems, document support interactions, collaborate with development, and maintain product knowledge.

As a pivotal member of our Onboarding and Compliance Support team, you'll ensure customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy and technical expertise. Guide customers through compliance, resolving issues and identifying fraudulent activity. This role involves working rotational shifts during either the APAC or EMEA time zones.

Join as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges, delivering a world-class customer experience, capturing product feedback, handling technical challenges, expanding our technical support processes, and resolving customer technical issues.

Support Twilio’s phone number customers, functioning as the voice of Twilio to customers and partners, and operate as a subject-matter expert for Phone Numbers; solve tough problems and enjoy helping others work through complex technical issues with strong communication skills to both technical and non-technical audiences.

As the Technical Support Specialist, you will provide excellent customer service and help customers succeed. Your role involves researching, troubleshooting, and solving complex issues. You will collaborate with your team, be open to feedback, and learn quickly while conveying helpfulness and professionalism through phone and email communications to our customers.

Stellic is seeking an exceptional Customer Support Team Lead who combines technical expertise with strategic leadership to elevate our customer support experience. You'll lead a team of Technical Support Analysts while driving process improvements, maintaining key performance metrics, and ensuring customer feedback shapes our product evolution.

This role will be part of an essential support team that will oversee technical Tier 2 escalations, process workflow and elevating end user experience. The Customer NOC Analyst will serve as subject matter expert demonstrating technical proficiency within the Peacock end user experience, self-service functionalities, and the agent assisted technical support process. The CXOC Analyst will triage technical issues and resolve and/or escalate technical issues to the proper partner/client.

Provide timely technical support and guidance to patients via email and over the phone, helping them access health records and navigate the PocketHealth platform; use patient feedback to help Management and Engineering shape the platform's future; this role is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally.