Deliver friendly, knowledgeable phone, email, and chat support to pool pros.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to resolve issues.
Skimmer modernizes the pool and spa service industry with a software platform. It is a private equity-backed company with 7000+ customers, ranked on the Inc. 5000, Deloitte Fast 500, and Built In Austin's Best Startups, with a collaborative culture.
Build and maintain trusted customer relationships, driving adoption and value.
Investigate and resolve technical issues, coordinating with internal teams.
Identify patterns in customer feedback to improve products and operations.
Nir Yu is a technology company that provides a customer support platform. The company is currently hiring for a remote role, with a focus on customer success and support in Latin America.
Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.
SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
The PSM acts as the primary customer advocate and leader for high-touch engagement with strategic customers, ensuring alignment with their success goals.
The PSM coordinates post-sales activities across sales, technical support, and engineering teams to deliver enhanced support and resolve issues.
The PSM provides proactive account management including quarterly reviews, case monitoring, and on-site visits to ensure customer satisfaction.
We provide end-to-end, cloud-driven networking solutions trusted by over 50,000 customers globally. We are committed to fostering an inclusive workplace and have double-digit growth year over year.
Drive customer adoption and retention through proactive engagement and technical support.
Collaborate with cross-functional teams to resolve issues and deliver product value.
Analyze customer feedback to improve product experience and user satisfaction.
Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience for higher education institutions. The company is a growing team of professionals committed to transforming the student digital ecosystem.
Provide high-quality technical support to customers across multiple channels, troubleshooting issues and investigating software behavior.
Learn and apply comprehensive product knowledge across Granicus solutions, and assist in case escalations and mentoring peers.
Participate in 24/7/365 on-call support rotations and collaborate with cross-functional teams to improve product efficiency.
Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and have been recognized as a top company to work for with a remote-first, inclusive culture.
Monitor the autonomous operation of robots deployed in the field and handle incoming alerts using teleoperation tools.
Respond to customer enquiries, troubleshoot issues, and communicate solutions clearly to non-technical users.
Collaborate with engineering teams to identify recurring issues and suggest improvements to enhance reliability.
Dexory develops advanced software powered by cutting-edge robots that are transforming the very face of global logistics. They are a team blending hardware, software, AI, and commercial disciplines, with a culture that values the best ideas from anywhere.
Provide concierge-style support to global clients, resolving queries via phone and email while working overnight UK hours from Sydney.
Diagnose issues, escalate when necessary, and maintain accurate records of all client interactions.
Become an expert on the Board Intelligence platform, contribute to support articles, and perform client audits.
Board Intelligence is a technology and advisory firm that aims to make boards more effective, building better businesses and benefiting society. With over 20 years of experience, they are the market leader in governance and board effectiveness, trusted by over 80,000 directors and executives globally, and recently backed by K1 Investment Management to accelerate growth while maintaining a thoughtful, high-calibre, and genuinely human culture.
Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.